3 Robotic Process Automation Adoption Strategies For Department Heads

Robotic Process Automation Adoption is the First Step of Digital Transformation


Robotic Process Automation Adoption Strategies

Bottom-Up or Grassroots

A grassroots approach is bottom up. Individual small robots will be created for your team members who do not necessarily have technical knowledge to automate their repetitive tasks, so they can focus somewhere else. Individuals are responsible for their robots. You should identify the individual process that provides direct benefits to your organization. These processes are typically called “low-hanging fruits,” and are automated early in the process. Therefore, a center of excellence (more on that below) is not required to manage or maintain.

Initially, you may not see the value in the grassroots approach automation. But you will see the value increase for large implementations. As more processes are automated, there is a sudden spike in the value. Small and mid-sized organizations use this approach to evaluate process automation and its value. The grassroots approach does not require you to form a team and gather resource that you may need for the center of excellence. Individual process owners are the owners of robots. RPA business process analysts work directly with process owners to automate their repetitive tasks. Common use cases of grassroots tasks are invoice entry, small administrative tasks, or taking notes.


Top-Down or Center of Excellence (CoE)

Center of Excellence brings people from different departments to collaborate, create a knowledge base, and implement RPA. CoE team is responsible for providing training, best practice guidelines, and necessary resources to adopt the RPA at department level.

You can implement CoE three different ways:

1) Centralized

2) Federated

3) Hybrid

In a centralized model, one CoE team is responsible for interacting with different business units. They are centralized governing bodies for automation initiatives in the organization. In a federated model, you can create CoE teams for each business unit, which will be responsible for interacting with each other for the common goal of the organization. In a hybrid model, you can create one or more CoE teams which can be responsible for one or more business units. You can choose any of the models depending on your knowledge and resources available as implementing CoE is a big undertaking.


Hybrid or Sandwich

The typical road map for this implementation goes from isolation, to support, to integrated, to strategy. Individual business units or teams will create their own robot in isolation mode. Once developed, these robots need to be supported. As more and more teams create their small robots, the integration phase comes in and creates a bigger process automation. Then, the next thing to happen is a tipping point in the organization; management becomes more aware of the robotic process automation and sees the value it adds for a more strategic approach. As part of the coalition between management and individual teams, it is also setting up the center of excellence.

Your Robotic Process Automation Adoption Journey



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We are a fast-growing, award-winning digital product and innovations agency with offices across North America.